The most innovative healthcare companies are using Medchat·ai to automate workflows and increase productivity with AI agents.

Book a demo

The most innovative healthcare companies are using Medchat·ai to automate workflows and increase productivity with AI agents.

Book a demo

Efficiency starts here.

Medchat·ai’s singular integrated platform gives teams across healthcare the on-demand power to handle the workload of hundreds of full-time employees.

Talk to an expert

Efficiency

starts here.

Medchat·ai’s singular integrated platform gives teams across healthcare the on-demand power to handle the workload of hundreds of full-time employees.

Talk to an expert

One platform.

Endless possibilities.

One platform.

Endless possibilities.

Automation Studio

Ready. Set. Automate.

If you can sketch it, you can automate it. Empower your teams with a versatile and no-code studio for building custom workflows and deploying AI agents.

Automation Studio

Start automating

Do more with our Blocks and Templates

Signature
Transfer to Agent
Message
Short Answer
Decision Branch
Insert Snippet
List Operation
Cloud Function
Date
Multiple Choice

No code needed

Deploy agents as easily as sketching out a workflow.

Limitless power

Integrate even the most complex workflows with core systems.

Custom plugins

Extend functionality with robust APIs and scripting capabilities.

Use Automation Studio for:

Missing Information

Scheduling

Co-Pay Assistance

Medication Adherence

Patient Triage

Anything and everything

$9 mil

Annual FTE savings

10k

Call center calls avoided / month

30%

Reduction in abandonment rate

60k

Augmented patient calls / month

“Medchat·ai is a wonderfully agile and easy to use tool that allows us to quickly and nimbly implement innovative processes and experiences to keep up with the ever changing demands of healthcare operations."

Brock Basetti

Senior Director of Customer Experience Technology, Banner Health

Senior Director of Customer Experience Technology,

Banner Health

Senior Director of Customer Experience Technology, Banner Health

Agent·ai

On-demand workforce

Help patients and providers get answers, solve problems, and take actions with a conversational AI experience powered by sophisticated language models and your organization’s data.

Agent·ai

Deploy AI Agents

AI with Guardrails

Train agents on your organization’s data and processes to ensure on-brand performance.

Multipart action

Implement sophisticated, multi-step workflows with human-level reasoning.

Part of the team

Integrate AI agents securely to exchange data and take actions, just like your human staff.

Use Agent·ai for:

Medical Affairs

Medical Information

HCP Support

Medical Device Support

Trial Retention

Let’s talk use cases

67%

Decrease in provider hold times

80%

Decrease in member hold times

50%

Reduction in abandonment rate

“Medchat·ai has enhanced member experience and increased member engagement by 50%.”

Keri Downer

Chief Operating Officer, Healthgram

Live Chat

Live Chat with

Agent·ai

Better for agents, better for patients. Live chat reimagined and equipped with AI assistance to optimize productivity and satisfaction.

Live Chat

Start chatting

Human-In-The-Loop

Take the conversation further with AI agents, who can easily hand off support to live staff when needed.

Intelligent assistance

Put your organization's content at every agent's fingertips, with an AI-powered interface.

Highly productive agents

Scale productivity, not headcount—with chat, agents can handle twice as many transactions as by phone.

Use Live Chat with

Agent·ai

for:

Billing Assistance

Portal Support

Scheduling

Medical Records Request

Prior Auth

All live support

Texting

Text for health.

Texting

True engagement happens when you meet people where they are. Automate communications at every step of the health journey, for real-time information and next steps.

Start Texting

Security first

Send SMS messages confidently with secure links.

What patients want

Connect to patients on their terms.

Loud and clear

Get higher response rates using Medchat·ai.

Use Texting for:

Referrals

Discharge

Prescription Refill

Rx Shipping & Delivery

Trial Recruitment

All outbound messaging

There’s more to Medchat·ai

Switch

From on hold to handled. Reduce call volume and wait times by giving patients the option to switch to an AI agent mid-call.

Modern Health

0:06

mute

keypad

audio

mute

Modern Health

Transferred from Phone

Hi there! I can help you get your
appointment scheduled.

What is your name and DOB?

Hi there! I can help you get your appointment scheduled.

What is your name

and DOB?

Integrations toolkit

Medchat·ai plays nicely with others. From robust APIs to cloud functions and custom scripting, we integrate easily with any third-party platform.

home

Journeys

Workflow automations for any patient journey—comprehensive or complicated, it’s all coordinated.

Patient ready for discharge

Caregiver opt-in

Care Concierge

24hrs post discharge: Check pain level

Multilingual messaging

Yes! ¡Sí! 是的 Communicate with patients in their native language for personalized interactions.

Reporting studio

Give your team access to critical metrics with a custom dashboard that enhances their work and patient care.

Triage

AI-powered assessment ensures that patients get routed to the right care faster than ever before.

Based on your responses
we recommend:

Check into Urgent Care

Hours of operation Mon–Fri 7AM–9AM

Sat–Sun 8AM–3PM

Go to Same-day Primary Care Clinic

Talk to Triage Nurse

Everywhere,

all at once.

Everywhere,

all at once.

Public website

Text

Secure Portal

IVR

QR Code

Embed Natively

24/7 support

Enable 24/7 intelligent support on your website for immediate patient assistance.

Modenza

How may I assist you?

Co-pay Savings Programs

Receive Modenza for free

Prescription delivery status

Clinical Trials

Increase response rate

Automated outbound workflows that maximize response and engagement rates.

Your prescription is ready for refill. Would you like assistance through the process?

Secure engagement

Send secure links to patients’ inboxes for instant access to an autonomous workforce.

Secure Portal

Boost your portal with autonomous assistants to help authenticated patients with complex tasks.

Welcome Maria!

Quick Actions

Refill Prescription

Check Claim Status

Cost Estimates

Spending

Accounts

Balance

$788.54

IVR

Cut down on hold times, let patients switch seamlessly from phone to secure chat.

0:05

917-902-4521

QR Code

Utilize QR codes to help inform patients about the things

Embed Natively

Supercharge your portal by enabling autonomous assistants to help authenticated patients with complex tasks.

Public website

Text

Secure Portal

IVR

QR Code

Embed Natively

24/7 support

Enable 24/7 intelligent support on your website for immediate patient assistance.

Modenza

How may I assist you?

Co-pay Savings Programs

Receive Modenza for free

Prescription delivery status

Clinical Trials

Increase response rate

Automated outbound workflows that maximize response and engagement rates.

Your prescription is ready for refill. Would you like assistance through the process?

Secure engagement

Send secure links to patients’ inboxes for instant access to an autonomous workforce.

Secure Portal

Boost your portal with autonomous assistants to help authenticated patients with complex tasks.

Welcome Maria!

Quick Actions

Refill Prescription

Check Claim Status

Cost Estimates

Spending

Accounts

Balance

$788.54

IVR

Cut down on hold times, let patients switch seamlessly from phone to secure chat.

0:05

917-902-4521

QR Code

Utilize QR codes to help inform patients about the things

Embed Natively

Supercharge your portal by enabling autonomous assistants to help authenticated patients with complex tasks.

Website

Text

Portal

Voice

QR Code

Embed

24/7 assistance

Enable immediate assistance on your website with intelligent support day & night.

Modenza

How may I assist you?

Co-pay Savings Programs

Receive Modenza for free

Prescription delivery status

Clinical Trials

Increase response rate

Automated outbound workflows maximize engagement rates.

Your prescription is ready for refill. Would you like assistance through the process?

Secure communication

Include secure links in email for instant access to your AI workforce.

Assist securely

Enhance your portal with AI agents to help authenticated patients with complex tasks.

Welcome Maria!

Quick Actions

Refill Prescription

Check Claim Status

Cost Estimates

Spending

Accounts

Balance

$788.54

Phone

Reduce call volume by letting patients switch seamlessly from phone to AI chat.

0:05

917-902-4521

Quick connect

Connect patients to convenient and expedient help via QR code

Embed anywhere

Integrate Medchat·ai directly into your EHR, CRM, or native system.

Website

Text

Portal

Voice

QR Code

Embed

24/7 assistance

Enable immediate assistance on your website with intelligent support day & night.

Modenza

How may I assist you?

Co-pay Savings Programs

Receive Modenza for free

Prescription delivery status

Clinical Trials

Increase response rate

Automated outbound workflows maximize engagement rates.

Your prescription is ready for refill. Would you like assistance through the process?

Secure communication

Include secure links in email for instant access to your AI workforce.

Assist securely

Enhance your portal with AI agents to help authenticated patients with complex tasks.

Welcome Maria!

Quick Actions

Refill Prescription

Check Claim Status

Cost Estimates

Spending

Accounts

Balance

$788.54

Phone

Reduce call volume by letting patients switch seamlessly from phone to AI chat.

0:05

917-902-4521

Quick connect

Connect patients to convenient and expedient help via QR code

Embed anywhere

Integrate Medchat·ai directly into your EHR, CRM, or native system.

Website

Text

Portal

Voice

QR Code

Embed

24/7 assistance

Enable immediate assistance on your website with intelligent support day & night.

Modenza

How may I assist you?

Co-pay Savings Programs

Receive Modenza for free

Prescription delivery status

Clinical Trials

Increase response rate

Automated outbound workflows maximize engagement rates.

Your prescription is ready for refill. Would you like assistance through the process?

Secure communication

Include secure links in email for instant access to your AI workforce.

Assist securely

Enhance your portal with AI agents to help authenticated patients with complex tasks.

Welcome Maria!

Quick Actions

Refill Prescription

Check Claim Status

Cost Estimates

Spending

Accounts

Balance

$788.54

Phone

Reduce call volume by letting patients switch seamlessly from phone to AI chat.

0:05

917-902-4521

Quick connect

Connect patients to convenient and expedient help via QR code

Embed anywhere

Integrate Medchat·ai directly into your EHR, CRM, or native system.

<30 days

For initial deployment

22%

Decrease in call volume

(90k fewer calls/year)

59%

Increase in new patients

95%

patient satisfaction

“Medchat·ai has exponentially changed the way Tryon communicates with our patients. By streamlining communication, MedChat·ai has optimized our workflows, drastically cut down our hold times, and bolstered our commitment to delivering patient-centered care.”

Crystal Hill

Patient Connect Manager, Tryon Medical Partners

View Case Study

Enterprise

impact

Enterprise

impact

Enterprise

impact

We take a proven approach to drive results and ensure our customers see long-term success.

Dedicated success team

Your success drives everything we do