Life Science
Medchat·ai’s AI assistants transform how brands engage with patients and HCPs, from Trial Recruitment to Medical Information and everything in between.
Streamline Workflows for Healthcare Professionals (HCPs)
Our conversational AI assistants provide HCPs with intelligent 24/7 self-service, assisting with everything from indications and usage to benefit enrollment status checks. Our unique deployment model gives HCPs access to self-service on their preferred digital channels, with seamless escalation to a live representative when additional support is needed.
Modern Health
Modern Health
Better Patient Engagements for Better Outcomes
Medchat·ai provides a single communication layer that integrates seamlessly into a patient's daily life. With intelligent 24/7 self-service options, we accelerate speed to therapy and increase program and medical device adherence, all while reducing pressure on call centers and driving down operation costs.
Elevate Speciality Pharmacy Operations
Our integrated AI assistants replace time-consuming interactions performed by pharmacy staff and care coordinators by autonomously delivering high-quality patient support services. From welcome packets to refills and education materials, Medchat·ai drives increased efficiency while reducing costs and accelerating access to therapy.
84%
Automated collection of missing info vs phone calls
38K
Patients reached
(annually across 3 brands)
70%
Patients were 60+ years old
90%
Patient satisfaction rate and experience
“Medchat.ai achieved a year-over-year increase of 300% in missing information captured and a 190% rise in copay attestation questions returned. This improvement significantly reduced turnaround times and accelerated speed to therapy, with 84% of patients providing the necessary information within hours of initial outreach.”
Top 5 Pharma Manufacturer
Recruitment &
Enrollment
Eligibility & Screening, eConsent, Enrollment
Yes, I am ready to schedule.
Participant
Scheduling
Pre-study, initiation, periodic monitoring, and close-out visits.
Retention & Administration
Education, Electronic Clinical Outcome Assessment (eCOA)
Check claim status
We found your information
Patient Name
Sandra Smith
Enrollment ID
3432432
Request Status
Pending
Request Detail
Missing Financial Information
To enroll you, we need to collect
your W9.
Insurance-card
Missing Information
Streamline
Hub Services
Patient Support
& Education
Financial Assistance
Enrollment
Medication Adherence
Your prescription is set to expire on
Thursday, Oct 5th. Would you like
assistance getting a refill?
Yes. I'd like help
Co-Pay Assistance
Download your savings card below
Download
Safety & Quality
Questionnaires
HCP Support
Modern Health
Adverse Event
Reporting