AI Agents for Life Sciences

Transform Patient support with Trusted AI

Deploy AI agents across the complete patient journey—from enrollment and payer communication to therapy coordination and ongoing support. Streamline complex hub operations while delivering the personalized patient experiences that drive therapy success.

Deploy AI Agents

Complex Patient Programs. Intelligent Automation.

Life sciences patient programs involve complex enrollment workflows—benefit investigations, missing information collection, prior authorizations, and ongoing support coordination across multiple stakeholders. Manual processes create delays that impact patient access while overwhelming hub operations teams. Our AI agents automate these intricate workflows, accelerating patient enrollment and reducing administrative burden while ensuring every patient receives the comprehensive support needed for therapy success.

Benefits Verification

Automated verification of patient medical and pharmacy benefits across commercial and Medicare plans, gathering detailed coverage information including:

Plan details including deductible, out-of-pocket maximums, and plan type

Network status

Drug and admin coverage

Coordination of benefits

Prior authorization requirements

Specialty pharmacy requirements

Buy and bill availability

Local (MAC) and national product coverage for Medicare Part B

Prior Authorization

Automated payer outreach to determine if treatments require prior authorization and verify current approval status, collecting:

Prior auth requirements and criteria

Current approval or denial status

Approval details including duration and scope

Coordination of benefits

Specific denial reasons and codes

Appeal options and required documentation

Timeline for authorization decisions

Benefits Verification

Automated verification of patient medical and pharmacy benefits across commercial and Medicare plans, gathering detailed coverage information including:

Plan details including deductible, out-of-pocket maximums, and plan type

Network status

Drug and admin coverage

Coordination of benefits

Prior authorization requirements

Specialty pharmacy requirements

Buy and bill availability

Local (MAC) and national product coverage for Medicare Part B

Prior Authorization

Automated payer outreach to determine if treatments require prior authorization and verify current approval status, collecting:

Prior auth requirements and criteria

Current approval or denial status

Approval details including duration and scope

Coordination of benefits

Specific denial reasons and codes

Appeal options and required documentation

Timeline for authorization decisions

Formulary Exceptions

Automated payer communication to verify formulary exception submissions and current approval status, collecting:

Exception request status and processing timeline

Current formulary tier and coverage restrictions

Clinical criteria and documentation requirements

Denial reasons and specific payer codes

Appeal pathways and required documentation

Alternative therapy coverage options

Appeals

Real-time verification of appeal status for prior authorization and formulary exception denials, collecting:

Appeal status and processing timeline

Level of appeal (first-level, peer-to-peer, external review)

Approval outcomes and coverage details

Denial reasons and clinical rationale

Next available appeal options

Required clinical documentation and deadlines

Formulary Exceptions

Automated payer communication to verify formulary exception submissions and current approval status, collecting:

Exception request status and processing timeline

Current formulary tier and coverage restrictions

Clinical criteria and documentation requirements

Denial reasons and specific payer codes

Appeal pathways and required documentation

Alternative therapy coverage options

Appeals

Real-time verification of appeal status for prior authorization and formulary exception denials, collecting:

Appeal status and processing timeline

Level of appeal (first-level, peer-to-peer, external review)

Approval outcomes and coverage details

Denial reasons and clinical rationale

Next available appeal options

Required clinical documentation and deadlines

AI Agents for Every Life Sciences Workflow

Any workflow you can describe, you can automate. Choose from one of our Agent blueprints or start with a blank canvas. Medchat·ai gives you the power to build AI agents for any patient support or operational workflow.

Patient Intake, Enrollment & Access

Patient Support & Care Coordination

Healthcare Provider Support

Patient Intake, Enrollment & Access

Patient Intake

Digitizing enrollment forms, extracting data, and populating systems to ensure accurate, efficient onboarding and faster therapy starts.

Patient Intake

Digitizing enrollment forms, extracting data, and populating systems to ensure accurate, efficient onboarding and faster therapy starts.

Patient Intake

Digitizing enrollment forms, extracting data, and populating systems to ensure accurate, efficient onboarding and faster therapy starts.

Welcome & Onboarding

Personalized welcome messaging and onboarding with program orientation, support resources, and automated enrollment for therapy and assistance programs.

Welcome & Onboarding

Personalized welcome messaging and onboarding with program orientation, support resources, and automated enrollment for therapy and assistance programs.

Welcome & Onboarding

Personalized welcome messaging and onboarding with program orientation, support resources, and automated enrollment for therapy and assistance programs.

Missing Information Collection

Automated outreach to collect incomplete enrollment forms, missing insurance documentation, and required clinical information to expedite program approval.

Missing Information Collection

Automated outreach to collect incomplete enrollment forms, missing insurance documentation, and required clinical information to expedite program approval.

Missing Information Collection

Automated outreach to collect incomplete enrollment forms, missing insurance documentation, and required clinical information to expedite program approval.

Affordability & Financial Support

Comprehensive PAP education and enrollment including eligibility guidance, application processing, copay assistance programs, and ongoing program management.

Affordability & Financial Support

Comprehensive PAP education and enrollment including eligibility guidance, application processing, copay assistance programs, and ongoing program management.

Affordability & Financial Support

Comprehensive PAP education and enrollment including eligibility guidance, application processing, copay assistance programs, and ongoing program management.

Patient Intake, Enrollment & Access

Patient Intake

Digitizing enrollment forms, extracting data, and populating systems to ensure accurate, efficient onboarding and faster therapy starts.

Welcome & Onboarding

Personalized welcome messaging and onboarding with program orientation, support resources, and automated enrollment for therapy and assistance programs.

Missing Information Collection

Automated outreach to collect incomplete enrollment forms, missing insurance documentation, and required clinical information to expedite program approval.

Affordability & Financial Support

Comprehensive PAP education and enrollment including eligibility guidance, application processing, copay assistance programs, and ongoing program management.

Patient Support & Care Coordination

Injection & Administration Training

Personalized self-administration training, technique reinforcement, and ongoing injection support for specialty injectable therapies.

Injection & Administration Training

Personalized self-administration training, technique reinforcement, and ongoing injection support for specialty injectable therapies.

Injection & Administration Training

Personalized self-administration training, technique reinforcement, and ongoing injection support for specialty injectable therapies.

Therapy Education & Resources

Personalized therapy education delivery including indication information, administration guidance, and expectation management for specialty treatments.

Therapy Education & Resources

Personalized therapy education delivery including indication information, administration guidance, and expectation management for specialty treatments.

Therapy Education & Resources

Personalized therapy education delivery including indication information, administration guidance, and expectation management for specialty treatments.

Side Effect Management & Escalation

Patient education on potential therapy-related side effects with automated escalation protocols to clinical teams when intervention is needed.

Side Effect Management & Escalation

Patient education on potential therapy-related side effects with automated escalation protocols to clinical teams when intervention is needed.

Side Effect Management & Escalation

Patient education on potential therapy-related side effects with automated escalation protocols to clinical teams when intervention is needed.

Refill & Medication Delivery

Automated coordination of ongoing medication refills, supply tracking, and delivery scheduling to ensure uninterrupted therapy access.

Refill & Medication Delivery

Automated coordination of ongoing medication refills, supply tracking, and delivery scheduling to ensure uninterrupted therapy access.

Refill & Medication Delivery

Automated coordination of ongoing medication refills, supply tracking, and delivery scheduling to ensure uninterrupted therapy access.

Adherence Monitoring & Support

Automated medication reminders, compliance tracking, and adherence support interventions throughout the patient treatment journey.

Adherence Monitoring & Support

Automated medication reminders, compliance tracking, and adherence support interventions throughout the patient treatment journey.

Adherence Monitoring & Support

Automated medication reminders, compliance tracking, and adherence support interventions throughout the patient treatment journey.

Patient Status Checks

Automated patient status verification including enrollment status, program eligibility, delivery, and therapy progression tracking for hub operations and patient inquiries.

Patient Status Checks

Automated patient status verification including enrollment status, program eligibility, delivery, and therapy progression tracking for hub operations and patient inquiries.

Patient Status Checks

Automated patient status verification including enrollment status, program eligibility, delivery, and therapy progression tracking for hub operations and patient inquiries.

Care Team Coordination

Coordinated scheduling and communication between patients, providers, and specialty pharmacies for comprehensive therapy management.

Care Team Coordination

Coordinated scheduling and communication between patients, providers, and specialty pharmacies for comprehensive therapy management.

Care Team Coordination

Coordinated scheduling and communication between patients, providers, and specialty pharmacies for comprehensive therapy management.

Specialty Pharmacy Coordination

Coordinated communication between hub operations, patients, and specialty pharmacies for medication fulfillment, shipping, and delivery management.

Specialty Pharmacy Coordination

Coordinated communication between hub operations, patients, and specialty pharmacies for medication fulfillment, shipping, and delivery management.

Specialty Pharmacy Coordination

Coordinated communication between hub operations, patients, and specialty pharmacies for medication fulfillment, shipping, and delivery management.

Adverse Event Capture & Reporting

Streamlined adverse event detection with appropriate escalation protocols.

Adverse Event Capture & Reporting

Streamlined adverse event detection with appropriate escalation protocols.

Adverse Event Capture & Reporting

Streamlined adverse event detection with appropriate escalation protocols.

Patient Experience & Reported Outcomes

Systematic collection of treatment effectiveness data, quality of life metrics, and therapy satisfaction feedback throughout patient journey.

Patient Experience & Reported Outcomes

Systematic collection of treatment effectiveness data, quality of life metrics, and therapy satisfaction feedback throughout patient journey.

Patient Experience & Reported Outcomes

Systematic collection of treatment effectiveness data, quality of life metrics, and therapy satisfaction feedback throughout patient journey.

Safety, Quality & Compliance

Automated distribution and collection of safety monitoring questionnaires, quality of life assessments, and treatment satisfaction surveys with systematic follow-up.

Safety, Quality & Compliance

Automated distribution and collection of safety monitoring questionnaires, quality of life assessments, and treatment satisfaction surveys with systematic follow-up.

Safety, Quality & Compliance

Automated distribution and collection of safety monitoring questionnaires, quality of life assessments, and treatment satisfaction surveys with systematic follow-up.

Reverification Outreach

Digital-first process to confirm and update patient insurance information during annual re-enrollment, ensuring uninterrupted therapy access.

Reverification Outreach

Digital-first process to confirm and update patient insurance information during annual re-enrollment, ensuring uninterrupted therapy access.

Reverification Outreach

Digital-first process to confirm and update patient insurance information during annual re-enrollment, ensuring uninterrupted therapy access.

Patient Support & Care Coordination

Injection & Administration Training

Personalized self-administration training, technique reinforcement, and ongoing injection support for specialty injectable therapies.

Therapy Education & Resources

Personalized therapy education delivery including indication information, administration guidance, and expectation management for specialty treatments.

Side Effect Management & Escalation

Patient education on potential therapy-related side effects with automated escalation protocols to clinical teams when intervention is needed.

Refill & Medication Delivery

Automated coordination of ongoing medication refills, supply tracking, and delivery scheduling to ensure uninterrupted therapy access.

Adherence Monitoring & Support

Automated medication reminders, compliance tracking, and adherence support interventions throughout the patient treatment journey.

Patient Status Checks

Automated patient status verification including enrollment status, program eligibility, delivery, and therapy progression tracking for hub operations and patient inquiries.

Care Team Coordination

Coordinated scheduling and communication between patients, providers, and specialty pharmacies for comprehensive therapy management.

Specialty Pharmacy Coordination

Coordinated communication between hub operations, patients, and specialty pharmacies for medication fulfillment, shipping, and delivery management.

Adverse Event Capture & Reporting

Streamlined adverse event detection with appropriate escalation protocols.

Patient Experience & Reported Outcomes

Systematic collection of treatment effectiveness data, quality of life metrics, and therapy satisfaction feedback throughout patient journey.

Safety, Quality & Compliance

Automated distribution and collection of safety monitoring questionnaires, quality of life assessments, and treatment satisfaction surveys with systematic follow-up.

Reverification Outreach

Digital-first process to confirm and update patient insurance information during annual re-enrollment, ensuring uninterrupted therapy access.

Healthcare Provider Support

HCP Enrollment

HCP submits prescription or enrollment form to hub, initiating patient’s access to therapy and support services.

HCP Enrollment

HCP submits prescription or enrollment form to hub, initiating patient’s access to therapy and support services.

HCP Enrollment

HCP submits prescription or enrollment form to hub, initiating patient’s access to therapy and support services.

Provider Education

Delivering resources on therapy guidelines, program processes, and prescribing patient support resources to healthcare providers treating patients with specialty therapies.

Provider Education

Delivering resources on therapy guidelines, program processes, and prescribing patient support resources to healthcare providers treating patients with specialty therapies.

Provider Education

Delivering resources on therapy guidelines, program processes, and prescribing patient support resources to healthcare providers treating patients with specialty therapies.

Missing Information Collection

Identifying and obtaining incomplete or missing data from providers to advance patient case enrollment and processing.

Missing Information Collection

Identifying and obtaining incomplete or missing data from providers to advance patient case enrollment and processing.

Missing Information Collection

Identifying and obtaining incomplete or missing data from providers to advance patient case enrollment and processing.

Provider Status Checks

Real-time insurance coverage verification and prior authorization status checks to support provider treatment planning and patient counseling.

Provider Status Checks

Real-time insurance coverage verification and prior authorization status checks to support provider treatment planning and patient counseling.

Provider Status Checks

Real-time insurance coverage verification and prior authorization status checks to support provider treatment planning and patient counseling.

Case Management

Supporting providers with required documentation, prior authorizations, and case tracking for timely therapy access.

Case Management

Supporting providers with required documentation, prior authorizations, and case tracking for timely therapy access.

Case Management

Supporting providers with required documentation, prior authorizations, and case tracking for timely therapy access.

Medical Information Requests

Automated processing and response to medical information inquiries from healthcare providers.

Medical Information Requests

Automated processing and response to medical information inquiries from healthcare providers.

Medical Information Requests

Automated processing and response to medical information inquiries from healthcare providers.

Live Chat with Case Manager Support

Offering providers instant, digital access to case managers for questions, escalations, or process guidance.

Live Chat with Case Manager Support

Offering providers instant, digital access to case managers for questions, escalations, or process guidance.

Live Chat with Case Manager Support

Offering providers instant, digital access to case managers for questions, escalations, or process guidance.

Patient Support Education

Equipping HCPs with tools and resources to guide patients on therapy, adherence, and available support programs.

Patient Support Education

Equipping HCPs with tools and resources to guide patients on therapy, adherence, and available support programs.

Patient Support Education

Equipping HCPs with tools and resources to guide patients on therapy, adherence, and available support programs.

Healthcare Provider Support

HCP Enrollment

HCP submits prescription or enrollment form to hub, initiating patient’s access to therapy and support services.

Provider Education

Delivering resources on therapy guidelines, program processes, and prescribing patient support resources to healthcare providers treating patients with specialty therapies.

Missing Information Collection

Identifying and obtaining incomplete or missing data from providers to advance patient case enrollment and processing.

Provider Status Checks

Real-time insurance coverage verification and prior authorization status checks to support provider treatment planning and patient counseling.

Case Management

Supporting providers with required documentation, prior authorizations, and case tracking for timely therapy access.

Medical Information Requests

Automated processing and response to medical information inquiries from healthcare providers.

Live Chat with Case Manager Support

Offering providers instant, digital access to case managers for questions, escalations, or process guidance.

Patient Support Education

Equipping HCPs with tools and resources to guide patients on therapy, adherence, and available support programs.

Built for Speed.

Designed for Scale.

Get up and running quickly with seamless integrations, rapid deployment, and the flexibility to scale across your entire life sciences portfolio.

Seamless System Integration

Connect with your existing life sciences technology stack through flexible integration methodologies. Our platform works with CRM systems, patient databases, and hub management platforms using APIs, FHIR, HL7, and more for complete workflow automation.

Rapid Value Realization

Experience meaningful results in weeks, not months or years. Our proven implementation methodology gets our AI agents deployed quickly, delivering immediate impact on patient enrollment, program efficiency, and operational outcomes from day one.

Built for Growth

Scale confidently across therapy areas, patient programs, and hub operations. Medchat·ai grows with your organization, maintaining performance and reliability whether you're automating one indication or transforming enterprise-wide life sciences operations.

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